Frequently Asked Questions

How long is my contract?

Unless you sign up for one of our annual plans, all UAPP account plans are month to month. We make it simple to start — and stop — your service at any time.

Can I download UAPP?

No. UAPP is a hosted web service. UAPP provides many starter methods for exporting your data should you choose to do so.

Do I need to enter my credit card details?

No. You can sign up and use UAPP for 30 days without entering your credit card details. At the end of your trial, or when you decide to launch your Store, you will need to pick a plan and enter your credit card details.

Can I change plans?

Sure! You can change at any time to whatever plan suits your needs best.

Can I pay annually and can I be invoiced for my plan?

We encourage you to choose an annual plan to make the most of our large discounts for annual plans. We only support invoice based billing on annual plans of a certain size and above. Contact us for more details.

What sales taxes are applied?

UAPP is an international company with offices in New Zealand and Australia. For New Zealand customers, GST of 15% is added, and for Australian customers, 10% sales tax is applied.

Any other questions?

If there’s anything else you’d like to know, please visit our Support Knowledgebase or Contact Us.